Effective date: January 1, 2026 · Last updated: January 1, 2026
1. Introduction
You Deserve Immigration Ltd. ("we," "us," "our," or "YDI") is committed to protecting the privacy of individuals who visit this website or engage our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you. It applies to youdeserveimmigration.com/ and to personal information we collect through consultations, email, and phone in connection with our services.
We collect and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia.
2. Information We Collect
Information you provide directly
- Contact details: name, email address, phone number
- Information submitted through our contact form, including your area of interest (Study, Work, Immigrate, Visit) and any message or details you share
- Information you provide during a consultation, including immigration history, education, employment, and family details relevant to assessing your options
- Documents you share with us in support of an immigration application or assessment (e.g. passports, credentials, employment letters), where applicable
Information collected automatically
- Standard technical information such as IP address, browser type, device type, and pages visited, collected through normal web server logs and any analytics tools in use on this site
- Cookies used to support site functionality (e.g. remembering form inputs) — this site does not use cookies for third-party advertising
Information generated by our points calculators
The information you enter into our points calculators (age, education, work experience, language ability, and similar factors) is processed in your browser to generate an estimate. We do not store or transmit calculator inputs to our servers unless you separately submit that information to us through the contact form.
3. How We Use Your Information
- To respond to inquiries submitted through this website
- To schedule and conduct consultations
- To assess your eligibility for immigration programs and provide advice or representation services you have engaged us for
- To prepare and submit applications on your behalf, where you have retained us to do so
- To communicate with you about your file, including updates, requests for documents, and next steps
- To meet our legal, regulatory, and professional obligations as a business regulated by the College of Immigration and Citizenship Consultants (CICC)
- To improve this website and our services
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. How We Share Your Information
We may share your personal information with:
- Government authorities — including Immigration, Refugees and Citizenship Canada (IRCC), provincial nominee program offices, and other relevant bodies, where necessary to submit or support an application on your behalf, and only with your knowledge and consent as part of engaging our representation services
- Service providers — such as website hosting, email, and document storage providers, who are contractually required to protect your information and use it only for the purposes we specify
- Legal or regulatory bodies — where required by law, court order, or to comply with our obligations as a CICC-regulated consultancy
We do not share your information with unrelated third parties for their own marketing purposes.
5. Data Storage and Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, appropriate to the sensitivity of the information involved — which, given the nature of immigration files, can include highly sensitive personal and identity documents. No method of transmission or storage is completely secure; we cannot guarantee absolute security but are committed to promptly addressing any suspected breach.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any period required to meet our professional record-keeping obligations as a regulated immigration consultancy, and any applicable legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
7. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions and reasonable notice
- Ask questions about our privacy practices or file a complaint
To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.
8. Children’s Privacy
This website is not directed at children, and we do not knowingly collect personal information from children. Where we assist with applications involving dependent children, information is collected from and with the consent of a parent or legal guardian.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page reflects the most recent revision. Continued use of this website after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
Questions, requests, or complaints about this Privacy Policy or our handling of your personal information can be directed to:
You Deserve Immigration Ltd.
4300 North Fraser Way, Burnaby, BC V5J 5J8, Canada
Email: amy@youdeserveimmigration.com
Phone: 604-368-3916